Read Our Patient Reviews

I visited Lakewood Ranch Oral and Facial Surgery on March 20, 2026, for a consultation regarding a failed dental implant that was placed by a dentist in Virginia. Unfortunately, the implant posts were resting on nerves, and I have lost feeling on the left side of my mouth as a result. Dr. Lyman was extremely professional, knowledgeable, and compassionate. He thoroughly reviewed my situation, answered my questions, and honestly explained that surgery was not necessary and that it was unlikely I would regain feeling in the affected area. While the news was difficult to hear, I appreciated his transparency and expertise. However, my experience with the office staff was very disappointing. Two and a half months later, I called to confirm that my records had been sent to my general dentist, Watts Dental. During that call, I spoke with a receptionist named Elizabeth, who was extremely rude and unprofessional. I was also informed that my insurance had not been billed because the necessary information was not provided and that I owed $231. This was very frustrating because I uploaded my insurance card and driver’s license before my appointment and also provided the documentation again at check-in. The contrast between the excellent care I received from Dr. Lyman and the poor customer service I experienced afterward was disappointing. Dr. Lyman earns five stars for his professionalism and care. Unfortunately, my interaction with the front office significantly affected my overall experience.

- Lorri Dyson

They did their best to help feel better fast. It was a surprise revealed by the fancy x-ray machine that I had two teeth that needed extraction. Two infections. The doc presented options for the extraction procedure. Long story, I did not choose sedation due to logistical reasons. The doctor was right about the discomfort: ouch, but the pain was short lived after the teeth came out. No fun, but short. Home now relaxing. Thanks Doc. The staff was professional, compassionate and caring. I did not feel well and they knew how to help. The technology of this office is the latest. I don’t think you could do better. Thanks ladies

- Kevin Hanley

I had a wonderful experience getting my dental implant. The process was much easier than I expected, and everyone was friendly and made me feel comfortable. It was not painful, and I didn’t even need to take pain medication afterward. I’m very happy with the care I received and would definitely recommend them to anyone needing dental implant work.

- Jessica Fox-Barfield

I had a very good experience. Explained everything clearly and kept me from too much pain. Showed genuine concern. Top notch service.

- ROGER STELLE

Dr Lyman seems very knowledgeable and I’m sure he is great at what he does. Unfortunately the people at the front do not seem to be coordinated and that led to confusion happening not once but TWO TIMES. The first time left me crying because of something I had no control over. We had our initial consultation and after being quoted 55k for implants I called and asked if there was anyway we could just have whatever is infected cleaned and extracted, I was told there were 10 points of decay and infection. I wanted a care plan so I could see what would not be covered by insurance, it said $95. Mind you it took me 2 weeks of calling and waiting to get this care plan. The day we got there for his appointment, while waiting, Elizabeth let me know that my dad was confused on what was going on, I was too confused until I found out only ONE tooth was going to be removed when that is not what we talked about over the phone and what we asked for which was whatever doctor would do MINUS the implants. That’s all. That ended in Dr. Lyman being angry at ME for the carelessness of HIS staff when it came to communicating and clarifying what it was I wanted. I’m not a dentist so unfortunately I don’t know what everything means but it seemed like that was my fault. I explained what we needed multiple times. We rescheduled and I was embarrassed. I do appreciate that Dr. Lyman was willing to go over what we would be doing at the rescheduled appointment, and we both agreed that was what I originally wanted. That would be $1350 after insurance which made more sense. A week before my dads rescheduled appointment I called to ask if they would send me the care plan… it again took 3 days of calling back to have them get that to me. I got it less than 24 hours before his surgery even though I tried to get it earlier so that this wouldn’t happen again. To my surprise I see a $95 left over amount. I called to ask what had happened on what we agreed on before and that maybe we should reschedule for a consultation because they seem to be confused on the thing I’ve asked for multiple times: THE EXTRACTIONS AND CLEANING OF THE 10 TEETH MINUS THE IMPALNTS. 😀😀😀. I really don’t know how many more times I could ask for the same thing. She said she would check with doctor to make sure that was right and get back to me. I was called back and told that my father would be released as a patient because of the confusion less than 48 hours before the procedure. I had no time to dispute this confusion in advance because of THEM and the confusion was also because of THEM. I made what I needed clear and somehow they just didn’t understand. Even though Elizabeth was there for what Dr. Lyman explained to us at the first scheduled procedure appointment that we ended up rescheduling, somehow the same mistake was made twice. I acknowledge that I did have to reschedule twice after my dads hip surgery because I didn’t know how things worked with joint replacement and dental work. I do understand that is a lot for the office and my goal wasn’t to waste doctor Lyman’s time or to make anything harder for anyone but it seems that there is a disconnect with managing front of house tasks. Now my father has to go through the whole process of getting a specialist again. Wish it would of played out differently, oh well.

- Melanie Ann